In early December I decided to run the pending updates on my HTC M9, I usually let them build up for several days before installing them. However the following day the phone was acting a little odd so I decided to restart it. That’s when some of the core android files appeared to stop working altogether. So after following the clear cache reinstall applications, complete wipe and then a factory reset I gave up.
The ultimate result was that my phone was screwed. I contacted HTC using their online chat system (spoke to someone named Christine) and after walking through the same steps I had already taken (but you know in an official capacity this time). They ultimately came to the same conclusion as I had, it appeared that one of the updates had gone wrong and had updated into the recovery store.
So they raised a report to start the process for me to return it, only after waiting the allotted 2 days without any confirmation emails, I contacted them again to find out what the issues was, again Christine was on the chat client, (small world) after attempting to send the email, I eventually get it sent to another email address due to reasons. YAY
Only the email states, you will get two additional emails after this one, so I wait another day, then have to contact them again, this time I get another operator, I explain the issue again and we attempt to get the emails resent. Result! the first additional email arrives to my original email address, the next will be along shortly I’m promised.
No such luck, this goes on for another 2 sessions ( only one of which was with Christine) and eventually they have to send the packing label in the chat client as their system refuses to email it to me.
With Christmas fast approaching and me likely to be without a phone I decided that I would pick up a phone as a temporary measure. Now I didn’t need something that was going to run high end games, it pretty much needed to do the basics:
- Phonecall & texts
- Email & twitter
- Music Playback
I have wanted to try the UK brand Wiley Fox out for some time so I bought the Spark+ which was actually on offer at the time, it’s the mid-range offering that seemed to offer a good product and a decent price, especially for a “temp” phone ( possible longer if HTC find issues).
The phone does everything that I need, can handle videos or streaming without too much effort, the screen is a 5 with an average resolution but doesn’t feel too cramped. The phones build quality is good and not overly plastic the camera is ok buy don’t expect any of the bells and whistles you get with high-end devices.
My HTC is apparently heading back to me soon so we’ll see if it’s fixed. Fingers crossed.